Terms of Service

1. Introduction and Scope

Welcome to Roomivita (hereinafter referred to as "we" or "us"). This Service Policy governs your access to and use of our online store and the purchase of our products, which include Children's Furniture, Bedroom Furniture, Kitchen & Dining Furniture, Living Room Furniture, Office Furniture, and Nursery Furniture. By accessing our website and purchasing products, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. User Account and Website Responsibility

To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must provide current, complete, and accurate purchase and account information for all purchases made at our store. You warrant that you have the legal capacity to enter into binding contracts.

3. Products, Inventory, and Price Information Rights

We strive to display as accurately as possible the colors, images, and dimensions of our products. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

4. Orders and Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Payment must be made through the methods available on our website at the time of checkout.

5. Shipping Policy

Delivery Scope
We currently only ship to addresses within Australia. We do not support delivery to any other countries.

Shipping Fees

• Orders of 100 AUD or more: Free shipping.

• Orders under 100 AUD: A flat shipping fee of 10.99 AUD applies.

Processing Time
Orders are processed within 1 to 3 business days.

Transit Time
Shipping times typically fluctuate between 7 to 15 business days.

Shipping Methods
Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation of Orders

Cancellation Conditions

• Orders may be cancelled directly if the request is made within 48 hours of placing the order and the order has not yet been shipped.

• If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In this case, please wait for the logistics carrier to deliver the package, and then contact us to arrange a return and refund.

Refunds
Refunds will be processed back to the same payment method you used for the purchase.

Arrival Time
Once the cancellation is confirmed and processed, the refund will be returned to the bank card (Visa, MasterCard) account used at the time of payment.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Scenarios/Conditions
We offer an exchange and return window of 45 days from the date of receipt. Items must be in their original condition to be eligible.

User Actions Required
To initiate a return or exchange, please contact our customer support team via email with your order number and the reason for the return.

Return and Exchange Process
Upon receiving your request, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will inspect the returned item upon receipt.

Return Method
Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

Arrival Time
After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information regarding returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We are committed to protecting your personal information. Our practices regarding the collection, use, and disclosure of your information are governed by our Privacy Policy, which complies with applicable laws. Please review our Privacy Policy Page for full details.

9. Disputes and Applicable Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. However, nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and is protected by international copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Modification of Service Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Force Majeure

We shall not be held responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, embargoes, government orders, or any other force majeure event.

14. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Prohibited Uses

In addition to other prohibitions as set forth in the Service Policy, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

16. Contact Information

Questions about the Service Policy should be sent to us at:

Address: 445 QUINCY AVE, BRONX, NY 10465, United States
Phone: +1 (914) 589-9276
Email: info@roomivita.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)